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Privacy Policy

Effective Since: 11th March, 2025

Philbrick EV Technologies India Pvt Ltd. ("us", "we", or "our") operates the website -- https://ev.philbrickindia.com and the PhilbrickEV App ("Mobile Application") and the services available (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. The Privacy Policy for Philbrick EV Technologies India Pvt Ltd., PhilbrickEV App, & https://ev.philbrickindia.com (website) is managed through this Privacy Policy Page. This Privacy Policy is intended only for the users of the Mobile Application in India.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email Address
  • First Name and Last name
  • Phone Number
  • Address, State, Province, ZIP/Postal Code, City
  • Cookies and Usage Data

Usage Data

We may also collect information that your browser sends whenever you access the Service through our Mobile Application ("Usage Data")

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes

Cookies and Tracking Technologies

Our Service uses the following categories of cookies:

1. Essential Cookies: Required for the operation of our Service

  • Example: Authentication cookies, security cookies
  • Duration: Session to 1 year

2. Analytical/Performance Cookies: Allow us to recognize and count visitors

  • Example: Google Analytics cookies
  • Duration: Up to 2 years
  • Purpose: To analyse how users interact with our Service

3. Functionality Cookies: Remember choices you make

  • Example: Language preference cookies
  • Duration: Up to 1 year

4. Targeting Cookies: Record your visit, pages visited, and links followed

  • Example: Advertising partner cookies
  • Duration: Up to 2 years

You can manage cookie preferences through your browser settings. For more information about cookies, visit www.allaboutcookies.org.

Information Collection by Mobile Applications

Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that are gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.

When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), and in addition to the Device Information, including without limitation:

  • Your preferred language and country site (if applicable)
  • The manufacturer and model of your mobile device
  • Your mobile operating system
  • The type of mobile internet browsers you are using
  • Your geolocation
  • Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application
  • Information to allow us to personalize the services and content available through the Mobile Application

Use of Data

Philbrick EV Technologies India Pvt Ltd., PhilbrickEV App & https://ev.philbrickindia.com (website) uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

If we need to use your personal data for any other purposes, we will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for the use of your personal data for these other purposes.

In many circumstances, we need to use your personal data in order for us to provide you with Services you require or have requested. If you do not provide us with the required personal data, or if you do not accept any amended Policy or withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the Services that you require or have requested.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention periods for different types of data include:

  • Account information: For the duration of your account plus 2 years after account closure
  • Transaction data: 7 years (to comply with financial regulations)
  • Usage data: 2 years
  • Communication records: 3 years
  • Location data: 90 days

After the retention period expires, we will delete or anonymize your personal data unless retention is required by law.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Philbrick EV Technologies India Pvt Ltd., PhilbrickEV App & https://ev.philbrickindia.com (website) will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

Philbrick EV Technologies India Pvt Ltd., Philbrick EV App & https://ev.philbrickindia.com (website) may disclose your Personal Data in good faith with the belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Philbrick EV Technologies India Pvt Ltd., Philbrick EV & https://ev.philbrickindia.com (website)
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

We implement and maintain appropriate technical, organizational, and physical safeguards to protect your personal data, including:

  • Encryption of personal data during transmission using TLS/SSL protocols
  • Two-factor authentication for accessing sensitive user data
  • Regular security assessments and penetration testing
  • Access controls limiting employee access to personal data
  • Regular security training for staff
  • Secure data centres with physical access restrictions

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. We regularly update our security practices to address new and evolving threats.

Data Breach Notification

In the event of a data breach that compromises your personal data, we will:

  • Investigate the incident to determine the scope and impact
  • Notify affected users within 72 hours of discovery when feasible
  • Provide information about what data was affected and steps you can take to protect yourself
  • Report the breach to relevant regulatory authorities as required by law
  • Take measures to contain the breach and prevent similar incidents in the future

Notifications will be sent via email and/or prominent notice within our Mobile Application.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security Precautions

Our Mobile Application has security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession, we adhere to security guidelines as stipulated by the laws of India, protecting it against unauthorized access.

Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing) communications from us, after setting up an account.

Advertisements

We may use third-party advertising companies to serve ads when you visit our website or use our Mobile Application. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this Mobile Application and other websites or applications in order to provide advertisements about goods and services of interest to you.

Children's Privacy

Our Service is not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us at philbrick@philbrickindia.com. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

DPDP Act Compliance

We comply with India's Digital Personal Data Protection Act, 2023. Under this law, you have the following rights:

  • Right to Information: You have the right to obtain information about your personal data that we process
  • Right to Correction: You can request correction of inaccurate or incomplete personal data.
  • Right to Erasure: You can request deletion of your personal data when it's no longer needed for the purposes for which it was collected.
  • Right to Grievance Resolution: You can submit complaints regarding the processing of your personal data, which we will address within 30 days.
  • Right to Withdraw Consent: You can withdraw your consent at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact our Data Protection Officer at philbrick @philbrickindia.com.

Automated Decision-Making and Profiling

Our Service may use automated decision-making and profiling in the following ways:

  • To recommend nearby charging stations based on your location and past usage
  • To offer personalized pricing or promotions based on usage patterns
  • To detect fraudulent activities or security threats

You have the right to request human intervention in any automated decision that significantly affects you. To exercise this right, please contact us at philbrick @philbrickindia.com.

GOVERNING LAW

This Policy is governed by the laws of India. You agree to submit to the exclusive jurisdiction of the Courts at Delhi, India, in any dispute relating to this Policy.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by:

  • Sending an email to the address associated with your account
  • Displaying a prominent notice in our Mobile Application for at least 30 days before the changes take effect
  • Updating the "Effective Since" date at the top of this Privacy Policy

Material changes will not apply retroactively without your consent. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service after the effective date of any changes constitutes your acceptance of such changes.

Third Parties

This Policy only applies to our Mobile Application and information that we collect from you through our Mobile Application. Our Mobile Application may contain links to other websites or applications which are not owned or maintained by us. When visiting these third-party websites or Mobile Applications or while disclosing your personal data to third parties you should read their privacy policies or ask relevant questions before you disclose your personal data. We have no control over and we are not responsible for the collection, use or disclosure of your personal data by such third parties.

Contact Us

If you have any questions about the processing of your personal data or about our Policy, or if you do not accept any amended Policy, or if you wish to withdraw any consent you have given us at any time, or if you wish to update or have access to your personal data, you are welcome to contact us.

You may send complaints regarding our handling of personal data in writing or by email. Such complaints must be addressed to Philbrick EV Technologies at:

By Email: philbrick @philbrickindia.com

By Address: Philbrick EV Technologies India Pvt Ltd.,Plot No 69 Road No. 6, G.I.D.C. Kathwada, Ahmedabad, Gujarat- 382430